Privacy Policy

1. Purpose of this policy

This policy aims to clarify how this business may collect information about its visitors/users and how this information may be used for its commercial policy and the regulatory requirements to be met.

It also describes some of the security measures the company is taking to protect data privacy and provides guarantees about the things this business will not do.

2. Legal and regulatory framework

Processing and protection of personal data of the visitor/user of this company’s services is subject to the terms of this section and to the relevant provisions of the General Data Protection Regulation [(GDPR) – Regulation (EU) 20106/679)], to protect the individual from the processing of personal data as supplemented by the decisions of the Chairman of the Commission for the Protection of Personal Data and other relevant laws and regulations.

These terms are formulated taking into account both the rapid development of technology and in particular the Internet and the existing – albeit not fully developed – network of legal provisions on these issues. In this context, any relevant regulation will be the subject of this section. In any case, the company reserves the right to change the terms of protection of personal data by informing visitors/ users within the existing or possible legal framework.

Should a visitor/user not agree with the terms of protection of personal data provided in this section, they must not use the services of this business.

3. Commitment

This company believes that the privacy and visitor/user data protection is of utmost importance and is committed to providing all visitors/users with personalized services that meet their requirements in a way that safeguards their privacy.

4. Personal Data Collection

Some of your personal information is collected from various sources, including:

(a) by you when you consent to receiving a service from our business that may include your personal and / or business contact information

(b) by you when you contact our business with a request for information, and

(c) by publicly available sources.

5. Intellectual and industrial property right

Apart from explicitly mentioned exceptions (third party copyrights, affiliates and agencies), all content on this business website, including images, graphics, photographs, drawings and texts, the services provided and, in general, all the files of this site are intellectual property, trademarks and service marks of the company and are protected under the relevant provisions of Greek law, European law and international conventions. Accordingly, none of them may be sold, copied, modified, reproduced, republished or downloaded, transmitted or distributed in any way, in whole or in part.

6. Use of information

The information you provide to the company and the company possesses may be used for:

(a) Verifying your identity when you ask questions,

(b) Help us manage and communicate with you about improving the services provided by the company in the past, present or future,

(c) To conduct marketing analysis and generate customer profiles and statistical information,

(d) To help the company prevent and detect fraud or loss; and

(e) In order to contact you by any means (including mail, email, telephone, etc.) for other services and products offered by the business, and authorized selected partners.

(f) To provide you with specialized services regarding the location of your order during every step until you receive it.

7. Use of e-mail and mobile text messaging

For the use of the contact form of our website, as well as any electronic transaction, the following information may be requested:

(a) Name and surname

(b) Business Name, if required,

(c) Address / Registered office – P.C. – Telephone (mobile and landline) – City – Country, and

(d) An e-mail address.

This information is not disclosed to third parties.

The business maintains a record of the above e-mail addresses and mobile phone numbers and may send updated, financial, and promotional messages to the e-mail and phone number owners unless said owners do not wish for it.

The use of the e-mail address by the business is accompanied by a briefing note informing owners about the security and protection of the data they send or receive and deal with relevant issues or matters.

8. Data Disclosure

Under no circumstances will our business disclose your personal data to third parties. Under no circumstances will it sell or rent your personal data to third parties. This data is used exclusively by our business to continually improve our service. Your information may only be transferred to the associated courier companies in order to inform you of the progress of the shipment of your order, provided that you agree to this service by accepting it herein. The company may disclose information only if it is legally required for legal or regulatory purposes in the course of court proceedings or any legal proceedings.

9. Data protection

Our business follows strict security and control measures to protect your personal information. This includes a set of administrative measures, security policies, procedures and practices, such as, but not limited to, verifying your identity when you call us, encrypt data on our web sites, back up data to off-site locations to ensure compliance with all legal requirements. The storage of the data you provide will take place for the necessary period, which will not be less than six (6) years, will extend throughout our whole cooperation time, and for ten (10) years following its termination.

10. Internet access

If you contact our business via the Internet, we may occasionally use e-mail to contact you about our services. You should be aware that Internet communications, such as, but not limited to, emails, are not secure unless they are encrypted. The business is not responsible for any unauthorized access or loss of your personal data that is beyond its control. We can use cookies to track the traffic of the users on our business website. You can change your browser settings to prevent cookies from being accepted. However, rejecting cookies may affect your ability to use some of the services on our business website.

10.1 Cookies and Pixel Tags

Cookies are small data files that are sent to your browser when you visit a website. We use cookies to do various different things:

Link you to our services
Saving your preferences and settings
Keep your account secure
Better understand how people use our services and help improve and promote those services on the basis of this information

In order to promote our services, we may use third-party service providers that may place cookies on your device. This helps third-party providers understand your academic and professional preferences so they can show you updates that are more relevant to your interests.

Pixel tag

A pixel tag (“pixel”) is a small piece of code that can be embedded in web pages and emails. We may use pixels and cookies to learn how you interact with our webpages and emails. This information helps us, as well as the third service providers we use, to better promote our services. For example, if you visit one of the third-party sites, you may see an update for them later on.

We may use cookies to track the users’ traffic on our company’s website. By accepting it, you can change your browser settings to prevent cookies from being accepted or deleting them altogether. However, rejecting cookies may affect your ability to use some of the services on our website. You reserve the right to refuse the use of them or part of them. Cookies are maintained by our company until they expire or are deleted. You have the ability to recall your consent to the use of cookies anytime. Please be aware that this website may contain links or references to other sites. Please be aware that we do not control cookies / tracking technologies of other websites, and this Cookies Policy does not apply to these websites.

11. Communications monitoring

All company communications with you (including telephone conversations, e-mail, etc.) may be monitored and recorded by the company for security, quality assurance, and legal, regulatory, and training purposes.

12. What are your rights ?

Pursuant to the new General Data Protection Regulation (GDPR) – (Regulation (EU) 2016/679), as applicable, you have the right to information, access and objection. You have the right to receive, free of charge, information on your personal data stored on your request. Furthermore, you have the right to view, on request, objections to the processing of your data, which is valid for the future. Additionally, you have, in accordance with legal provisions, the right to correct, block (lock) and delete said data. Please contact us in writing or by e – mail to the company’s Department for Personal Data Protection mentioned below. If you have given your consent to receive our Newsletter, you may cancel it at any time by choosing to discontinue receiving the newsletter, through our website.

13. Applicable law and other terms

The above terms and conditions for using the company’s website, as well as any modification, alteration or variation thereof, are governed by and supplemented by Greek law, the law of the European Union and the relevant international treaties. Any provision of these terms becomes legally inapplicable, it shall automatically cease to be valid and shall be withdrawn from the present, without in any way undermining the validity of the other terms. This is an overall agreement between the company and the visitor / user of its pages and services and is binding only for them. No change to these terms will be taken into account and will not form part of this agreement unless it has been drafted in writing and incorporated into it.

14. Communication

If you have any questions regarding the above privacy policy, please contact us at (+30) 210 6180865 or e-mail us at privacy@novatron.gr. The Data Protection Officer of the company is Mr. Kolyvas Spyros.